Summary
The Senior Manager provides direct support to the General Manager by assisting in leading the management team to
success. They provide leadership and direction to the Theater Crew operations ensuring that all team members are
guest-focused, team-focused, and contributing to enhancing the overall Emagine guest experience. The Senior Manager is a
General Manager in Training, ready to assume General Manager responsibilities when the opportunity arises.
Essential Duties and Responsibilities:
- Manage and oversee employees in crew operations ensuring that they are providing outstanding customer service by consistently going above and beyond to ensure all guests enjoy their Emagine experience.
- Understand each AOR (area of responsibility) and assist the Management team in completing each departments tasks to achieve company objectives.
- Assist in training, developing and coaching the management team to be successful leaders within Emagine.
- Assist in managing and overseeing day to day operations of the theater to ensure efficiency and profitability standards are being maintained.
- Respond to guest comments while educating and empowering other employees to act in similar capacity to maintain a high level of guest satisfaction and quality.
- Assist in monitoring and reporting out profit and loss findings for the theater operations to identify coaching opportunities and ensure operational objectives are being met.
- Enforce safety, sanitary practices and maintenance to ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances; all health inspections meet required state standards.
- Other duties may be assigned.
Supervisory Responsibilities:
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
To perform the job successfully, an individual should demonstrate the following competencies:
Communications: Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good
listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Leadership: Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences
actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
Organizational Support: Follows policies and procedures; completes administrative tasks correctly and on time; supports
organization's goals and values; benefits organization through outside activities; supports affirmative action and respects
diversity.
Adaptability: Adapts to changes in the work environment; manages competing demands; changes approach or method to
best fit the situation; able to deal with frequent change, delays, or unexpected events.
Business Acumen: Understands business implications of decisions; displays orientation to profitability; demonstrates
knowledge of market and competition; aligns work with strategic goals.
Quality: Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to
improve performance; monitors own work to ensure quality.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements
listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's degree from four-year College or University, preferably a degree in Hospitality or Business Management or
equivalent experience; Three to five years of management experience in a theater or retail environment.
Performance Measurements
1. Theater operation functions are efficiently, accurately, and effectively performed in accordance with established policies and standards.
2. Profit and loss budgets are within projected operating expectations.
3. Customer service levels for managing areas meet and exceed expectations. Guest problems or questions are courteously and promptly resolved.
4. Good working relationships and coordination exist with other team members, management, and main office.
5. Company sales goals are consistently met and promotions are supported.
Computer Skills
Strong Microsoft Office Skills
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel;
reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl and taste or
smell. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move up to
50 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing
the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions. The noise level in the work environment is usually very loud. Members of the Management
Team are expected to able available to work during the theater’s main hours of operations, this includes holidays, weekends,
and nights.
Emagine Entertainment’s affiliates own and operate luxury theatres in Michigan, Illinois, Indiana, Minnesota and Wisconsin. Emagine operates theatres with a combined 23,141 seats and 244 screens. Emagine has led the way in bringing luxury theatres to the metropolitan Detroit market. Emagine enjoys the honor and distinction of being named “Best Movie Theatre” for several years running by the Detroit Free Press, theDetroit News, andWDIVtelevision.Emaginehas been named “Best Theater to See a First Run Movie” byHour Magazineconsecutively for the past 9 years.
Emagineis a recognized innovator in the theatrical exhibition industry having been the first theatre chain in the world to convert to 100% digital projection. In 1997, Cinema Hollywood (nowEmagine Birch Run) was the first theatre in Michigan to open with all stadium seating.Emaginewas the first to introduce 4K projection to the Detroit market and it boasted three of the first 100 Dolby Atmos®immersive sound systems deployed worldwide. On December 15, 2017,Emaginebegan operating the largest movie screen in the State of Michigan with the opening of itsSuper EMXauditorium (featuring laser projection technology) at its megaplex in Novi, Michigan and on December 19, 2019,Emagineopened the largest CinemaScope screen in the Midwest at itsEmagineCanton/Westland location. Paul Glantz, Chairman ofEmagineEntertainment, has been interviewed on CNN concerning his views and opinions on the operation of luxury theatres. On February 28, 2018,EmagineEntertainment, Inc. and 7-time BET Award-winning and Grammy® nominated superstarBig Sean(Sean Anderson), announced their joint venture agreement to develop,Sean Anderson Theatre, powered byEmagine,a world class cinematic and live music entertainment center in Detroit (and potentially at other sites around the U.S., as well. The new partnership is actively scouting prospective sites in Detroit.
Emagine’s luxury experience incorporates not only reclining chairsbut also gourmet snacks, reserved seating, in-seat service and other upscale amenities such as valet parking. AllEmagine theatres offer adult patrons the option of enjoying their favorite co*cktail, beer or wine while concurrently maintaining a genteel and welcoming environment for families.
EmagineEntertainment is proud of its excellent leadership team dedicated to maintaining the highest standard of customer service and a fastidious attention to cleanliness in its theatres.Emagine’s management has established themselves as recognized leaders in quality and in providing their guests with the best possible movie-going experience.
If you enjoy working in a high energy, fun, exciting environment, we want you to be a part of our team! Emagine is a leader in the upscale theatre experience, and we are looking for people like YOU!
